Language · English (United States)

WE’RE HERE TO HELP

2048 Support

Start with the common answers below. If your question remains, email Evisoft and we will help you personally.

01Where are my purchased erasers?

Erasers are consumable items and their remaining balance is stored on this device. Apple completes and verifies each purchase, and the app recovers unfinished verified transactions automatically. Consumable erasers and their used or remaining balance do not transfer or restore on another device.

02Why is Game Center unavailable?

Open iOS Settings, check that Game Center is enabled, and sign in with your Apple Account. Return to 2048 afterward. The complete game remains playable when Game Center is unavailable or you prefer not to sign in.

03How do I move and merge number tiles?

Swipe anywhere on the game board up, down, left, or right. Number tiles begin following the gesture immediately. Two number tiles with the same value merge when they meet, but each number tile can merge only once during a move.

04What can I do when no moves remain?

Undo the last move if it is available, use one eraser to remove a chosen number tile, or start a new game. An eraser never changes your score and the game board always keeps at least one number tile.

05Can I move my game to another device?

The current board, undo state, preferences, and eraser balance are stored locally and do not transfer automatically. If you use Game Center, your eligible leaderboard score remains managed by Apple and can help preserve your historical best score.

06Can I reduce the animations?

Yes. Enable Reduce Motion in iOS Settings under Accessibility. 2048 keeps the controls responsive while replacing the larger movement and merge effects with restrained feedback.